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Message handling

When you submit the form, the information you write is sent directly to the editorial team and is not stored on the public-facing pages of this website. The team reads each message in full before deciding what to do with it. No part of your message is shared with any casino operator, affiliate partner, or third-party service, and the content is used solely to respond to your inquiry or to improve how this site operates.

Because the team receives a high volume of correspondence, only messages that contain enough context can be answered properly. A message that names the specific page or casino, states the issue in plain terms, and includes the relevant dates or amounts will receive a more useful reply than a general comment. If you are reporting a factual error, mention the page and the exact wording that appears to be wrong. If you are asking about a bonus or a withdrawal, describe the promotion or the transaction as it was presented to you.

Feedback about the website

Comments about the site itself — its layout, its loading speed, its search function, or the clarity of its reviews — are read and logged separately from personal inquiries. The editorial team uses that feedback to decide which pages to update, which sections to expand, and which features to fix. A suggestion that identifies a concrete problem, such as a broken filter or a review that contradicts itself, carries more weight than a general statement of dissatisfaction.

Criticism of a specific review is treated as a request for correction. The team will re-examine the source material behind that review and, if the criticism is accurate, will amend the page and note the change. Praise is not ignored, but it does not influence the scoring or the verdict of any review. The editorial process remains independent of reader sentiment.

What the message should contain

For the answer to be useful, the message should identify the subject with precision. Include the name of the casino or the title of the review page, the date of the event you are describing, and the exact figure or term that is in dispute. If the message concerns a complaint about an operator, state what the operator promised, what it delivered, and what documentation you hold. The team cannot act on hearsay or on descriptions that lack a named operator.

Do not include sensitive personal information beyond what is necessary to answer the question. The team does not require your full name, your address, or your account number to respond. If you choose to provide those details, they are used only for the purpose of that correspondence and are not retained longer than necessary to close the matter.

Limits of the response

The editorial team can explain how a review was researched, can correct a factual error, and can clarify the site's position on a gambling topic. The team cannot intervene in a dispute between you and an operator, cannot guarantee a specific outcome, and cannot provide legal or financial advice. Any message that asks the team to act as an intermediary, to verify an operator's licence, or to recommend a deposit strategy will receive a reply that points to the site's existing content rather than a personal recommendation.

All correspondence is handled confidentially. The team does not publish reader messages, does not quote them in reviews, and does not sell or trade the information contained in them. If you are seeking help with problem gambling, the message will be answered with a referral to the responsible-gambling resources listed on this site, and the team will not encourage continued play under any circumstances.